(Note: This post was originally posted on one of my other sites, kpwee.com.)
A lot of people around us are mean. Inconsiderate. Rude. They’re all around us. Since they are like that, well, then it’s fair game that I criticize them. Starting now – right here and right now.
So, the other day (last Sunday at 7 p.m., in fact… according to the time stamp on the photo that I took), I visited the local McDonald’s. Not wanting to endure receiving poor service and/or dealing with unfriendly cashiers yet again (my experience has often been cashiers not smiling and/or not even bothering to greet the customer), I used the mobile app to order the meal and requested McDonald’s “table service.” It’s simple. You just enter the table #, and they’re supposed to bring it to your table.
Soon after I ordered through the app, a McDonald’s employee – a young lady – brought a tray out with items that looked like what I had ordered. She walked right past my table and took it to another table where two guys were seated. She said to them in a very cheerful voice, “Did you guys order this?”
I waved at her and said, “I did.” She brought the tray over and placed it at my table, and left without a word. No “Can I get you anything else?” or “Is that everything?” No, she put the tray down and walked away WITHOUT A WORD. And no, she didn’t re-join the kitchen or the counter, or wherever she was supposed to go. She went BACK to that table with the two guys and said something to them before leaving.
I was having my meal, sipping on the hot tea, and I would say about 25 minutes later, that same young lady came back into the customer area. She re-joined that same table and sat down with the two guys. Apparently, she was off-duty at that point, and they were discussing college classes, etc., and in their conversation they were – including she – using swear words. I was still in the middle of my hot tea, and that’s why I was still there. And since the area was pretty empty – but not without customers (such as myself) – I could hear their conversation. It wasn’t that I wanted to.
Her actions were highly unprofessional. I have a contact at the head office, so I discussed this incident with that person. I didn’t mention the swear words, though. I stuck to the lack of service with this so-called “table service.” What that lady does in her free time – swearing at her place of work – is none of my business. But being unprofessional while still on duty… when I’m the customer… well, it’s definitely my business. The tables have numbers on there, and I input my table number, yet this McDonald’s employee was unprofessional in carrying the tray to where her friends were sitting – sure, cater to your friends first, right? – instead of doing her job. The worst part was this dropping off the tray and not saying a word to me while returning to her friends. Unprofessional. Gutless.